If you have a complaint about the services we provide, the following options for resolution are available.
Most complaints or disputes arise from miscommunication and can usually be resolved amicably without delay. If you find yourself in this situation, contact me and explain your concerns in order for me to provide a speedy resolution.
If you are not satisfied with my response then please contact my Licensee (SPC Finance Pty Ltd) as follows:
Contact name of our complaints officer: Janine Prescott
Contact phone number: 07 5443 1644
If you feel after following both the previous options your complaint has not been satisfied, you may contact our following ASIC approved complaints body being:
Name of EDR scheme: Credit & Investments Ombudsman (CIO)
Phone number: 1800 138 422
Address: PO Box A252, Sydney South NSW 1235